And this is what my evening looked like...
Sam spilled cereal milk on his Alienware laptop several weeks ago...and we've been through hell and back trying to get the issue fixed and resolved (Alienware is *not* a consumer-friendly company!). Finally, we stopped fighting the flow and Sam chose to buy an external keyboard with his birthday money from his Grandma...and now he's back and gaming and happy (he was happy without it, too...)...
This is his keyboard lit up...COOL!!